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Frequently asked questions
Naturally you may have questions regarding Facilitiesline and how it works, so we’ve put together an extensive list of answers, based on the queries our buyers tend to ask.
No! The primary purpose of Facilitiesline is to reduce the amount of duplication in the supplier assessment process, not just for suppliers who have to repeatedly complete the same questionnaires, but also for yourselves who have to collect and assess this information over and over again. Facilitiesline is a central source where you can check all standard information without any hassle.
The information on Facilitiesline is continually being updated. Unlike self-certification services, the database is maintained by our experienced registrations team and we communicate to our members when their information is due to expire so they can update their profile and maintain a verified status.
If a supplier fails to provide us with up to date information, they will become unverified and this will be visible to you within your searches and segments.
Absolutely. Anyone within your organisation can become a user of your company profile. The admin of the account has the ability to add new users and assign their level of permission, such as adding a member of your finance team as a ‘billing contact’ or adding your business development manager to access Marketplace.
Yes, we can. This will be one of the first steps we take when we start to onboard your existing suppliers.
To see how we can help you onboard your suppliers, contact our team and we will be happy to assist.
We have a number of ways a supplier can get support when registering with Facilitiesline, such as:
When searching for suppliers on the platform, you have the ability as a buyer to add them to a segment, where you can continue to monitor the suppliers within your supply chain.
To find out more, view the ‘Manage your supply chain‘ guide on our buyer knowledge base or get in touch with our team by visiting our ‘contact us’ page.
To discuss Buyer membership, please contact our Buyer services team who will be happy to you.
Yes, you can pay the registration fee on behalf of your supplier. This is something you should discuss with our Buyer services team.
Drop us an email or call our buyer helpline on 0844 892 0312